What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happens if I hit my quota?

    Asked by Susan Yuen on February 20, 2013 at 05:03 PM

    I'd like to launch a form, but there's a chance that I might hit the limit on file space.  I don't mind paying if and when this happens, but I'm worried about losing responses in the meantime. Will submissions be saved until we pay? Or will they be lost?

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    JotForm Support

    Answered by ardy0689 on February 20, 2013 at 08:00 PM

    Hello Susan, yes the submissions will not be lost. When you reach your storage quota you won't be able to accept new submissions that uses storage or forms that has a file uploader but old submissions will remain and will never be lost unless you delete them. If you have further concerns please don't hesitate on posting on our forum. Thank you.