Why am I unable to log into the Quiz app?

  • Spirometry
    Asked on May 20, 2019 at 7:50 PM

    The quiz app looks great, however it won't accept my login details.  Am I doing something wrong?


    It takes me to a new screen, and asks to click open quiz app.  Then it denies my password.  Changing the password did not rectify this issue.


    Thanks

    sarah

    Jotform Thread 1829939 Screenshot
  • Kevin Support Team Lead
    Replied on May 20, 2019 at 10:23 PM

    Apologies for the inconveniences this may have caused to you. 

    I have just checked your account and it seems to be correct, I would recommend you try doing the following: 

    - First log into your account following this link: http://jotform.com 

    - Go to the Quiz app on this link https://quizform.jotform.io, this should recognize your session and it should allow you to authorize it and select any of your forms. 

    If the problem persists, let us know. 

  • Spirometry
    Replied on May 20, 2019 at 10:57 PM

    Thanks for your prompt assistance.  Unfortunately this did the same thing.  It says it is successful however then returns to the login request (as per above attachment).

    Any other suggestions?

    1558407446Screen Shot 2019 05 21 at 12 Screenshot 10

  • AndrewHag
    Replied on May 21, 2019 at 12:39 AM

    Could you please try clearing the browser cache? Also, please share which browser you are using.