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SpirometryAsked on May 20, 2019 at 7:50 PM
The quiz app looks great, however it won't accept my login details. Am I doing something wrong?
It takes me to a new screen, and asks to click open quiz app. Then it denies my password. Changing the password did not rectify this issue.
Thanks
sarah
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Kevin Support Team LeadReplied on May 20, 2019 at 10:23 PM
Apologies for the inconveniences this may have caused to you.
I have just checked your account and it seems to be correct, I would recommend you try doing the following:
- First log into your account following this link: http://jotform.com
- Go to the Quiz app on this link https://quizform.jotform.io, this should recognize your session and it should allow you to authorize it and select any of your forms.
If the problem persists, let us know.
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SpirometryReplied on May 20, 2019 at 10:57 PM
Thanks for your prompt assistance. Unfortunately this did the same thing. It says it is successful however then returns to the login request (as per above attachment).
Any other suggestions?
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AndrewHagReplied on May 21, 2019 at 12:39 AM
Could you please try clearing the browser cache? Also, please share which browser you are using.