Header is not valid error on PayPal Pro Integration

  • jpertzborn
    Asked on May 21, 2019 at 10:25 AM

    I tried to share the form and those trying to complete it keep getting an error. The form is there but when they try and pay they get a PCI:: Security error Security header is not valid 

    I then tried to publish it by sending the form email and it won't send.

  • Richie JotForm Support
    Replied on May 21, 2019 at 11:28 AM

    I have tested a cloned version of your form and I can't seem to replicate the issue using my PayPal business  sandbox account.

    May we know if your form is embedded to a web page?

    Make sure your PayPal account is a business account to be able to use the PayPal Pro Integration.

    Can you please check your API password and signature again?

    Looking forward for your response.


  • jpertzborn
    Replied on May 21, 2019 at 11:55 AM

    I went into Paypal & made a change. I will try again.

  • jpertzborn
    Replied on May 21, 2019 at 1:53 PM

    Didn't work. Why does it have to a business account? I am trying to use the form so coaches on my staff can pay me for attire they want to purchase in advance. It isn't a business.

  • Richie JotForm Support
    Replied on May 21, 2019 at 3:12 PM

    You would need to use a Business account for the PayPal Pro Integration to work. If you don't have a PayPal business account you may try to use the Standard PayPal Integration instead.

    https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal-Standard-

    Hope this information helps.

     

  • jpertzborn
    Replied on May 21, 2019 at 5:08 PM

    I am trying to follow the instructions but it will not let me change the Payment settings? Do I have to start over? Thanks

  • jherwin
    Replied on May 21, 2019 at 7:45 PM

    Please note that you can only add one payment integration to your form. You need to remove/delete PayPal Pro before you can add a new one.
    1558482250delete Screenshot 10
    The product listed in the Payment field will not be deleted, it will still remain after it is replaced by PayPal (standard).