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jpertzbornAsked on May 21, 2019 at 10:25 AM
I tried to share the form and those trying to complete it keep getting an error. The form is there but when they try and pay they get a PCI:: Security error Security header is not valid
I then tried to publish it by sending the form email and it won't send.
Page URL: https://form.jotform.com/91365532668162 -
Richie JotForm SupportReplied on May 21, 2019 at 11:28 AM
I have tested a cloned version of your form and I can't seem to replicate the issue using my PayPal business sandbox account.
May we know if your form is embedded to a web page?
Make sure your PayPal account is a business account to be able to use the PayPal Pro Integration.
Can you please check your API password and signature again?
Looking forward for your response.
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jpertzbornReplied on May 21, 2019 at 11:55 AM
I went into Paypal & made a change. I will try again.
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jpertzbornReplied on May 21, 2019 at 1:53 PM
Didn't work. Why does it have to a business account? I am trying to use the form so coaches on my staff can pay me for attire they want to purchase in advance. It isn't a business.
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Richie JotForm SupportReplied on May 21, 2019 at 3:12 PM
You would need to use a Business account for the PayPal Pro Integration to work. If you don't have a PayPal business account you may try to use the Standard PayPal Integration instead.
https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal-Standard-
Hope this information helps.
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jpertzbornReplied on May 21, 2019 at 5:08 PM
I am trying to follow the instructions but it will not let me change the Payment settings? Do I have to start over? Thanks
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jherwinReplied on May 21, 2019 at 7:45 PM
Please note that you can only add one payment integration to your form. You need to remove/delete PayPal Pro before you can add a new one.
The product listed in the Payment field will not be deleted, it will still remain after it is replaced by PayPal (standard).