Stripe is not connecting to my account

  • Casey_Jolene
    Asked on May 21, 2019 at 11:37 AM

    Stripe is not connecting to my account.

  • David JotForm Support Manager
    Replied on May 21, 2019 at 12:50 PM

    Are you receiving an error message? Is this the form in question? https://www.jotform.us/form/91014827639158

    If you are ready to go live, please set it in live mode, and click on the Connect with Stripe button:

    1558457225livemode 001 Screenshot 10

    If the connect button does not work, please open the console report of your browser, and take a screenshot of it to share it on this thread: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

  • Welvin Support Team Lead
    Replied on May 22, 2019 at 2:54 AM

    You need to access this thread to provide us a screenshot. Please follow the steps in the guide given by my colleague.

    I also checked your form and tried connecting my Stripe account, and I was able to connect. See below screenshot of my test:

    15585079292019 05 22 003 Screenshot 10

    I guess you are missing one step. In some cases, you will be asked to confirm the login with your email address. If you have opted to do that, you need to follow the instruction then once you confirmed Jotform, reload the form builder and connect your Stripe account again. This time, the authentication should work.

    If you still cannot get it to work, please check your browser console while connecting Stripe to see if there are related errors. The guide below will help you navigate your browser console:

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

    I hope that helps.