What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Information Commissioner Office (ICO) - where the data are stored?

    Asked by thespanishfactory on February 21, 2013 at 06:49 AM

    I am writting from UK. I need to register my company as Data Controler in the UK and the ICO is asking me about if the the customers data stored in my forms inside or outsite of the UE?

    Could you please inform me aboaut this?


    Thank you

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    Answered by KadeJM on February 21, 2013 at 09:38 AM

    Our services are CloudFlare based and what that means is that we have several servers so depending on your location it will place you and your data on the closest server for optimal services from us. However, your data can still be accessed worldwide incase because of our CloudFlare System so that if one server develops problems then your will still have access to it from other servers. At the same time though we would like to reassure you that your data is kept private and only you or those you share it with will have access to it.

    Now if you want, you can alternatively purchase and use our JotForm Builder Engine as your own and this would allow you to host the data locally in a place of your choice.