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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't receive emails when the form is submitted?

    Asked by InnocentiaM on March 22, 2011 at 06:16 AM

    My form ID:10752648414, form name: form_10752648414

    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on March 22, 2011 at 06:39 AM


    I have checked your form and email notifications.  I only see an email process sent to innomaisela[at]gmail.com and it was sent successfully. 

    Mar 22 06:33:57 monk sm-mta[17326]: p2MAXu8r017318:
    ctladdr=<noreply[at]jotform.com> (1002/1003),
    delay=00:00:01, xdelay=00:00:01,
    mailer=esmtp, pri=131184,
    relay=gmail-smtp-in.l.google.com. [],
    dsn=2.0.0, stat=Sent (OK 1300790037 vw17si19621555icb.4)

    I did not find any email attempts sent to innocentiam[at]bigmedia.co.za.

    Current Server:
    No entry

    Have you checked your gmail inbox?

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    Answered by InnocentiaM on March 22, 2011 at 07:08 AM

    Yes, i do get emails on my gmail account but not for bigmedia account. Please can you help me with that.

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    JotForm Support

    Answered by liyam on March 22, 2011 at 08:18 AM

    I see, is the notification that has the bigmedia email account just very recently created? Please do try making a new submission so that we'll be able to see an email log process going to your bigmedia account.