How to connect with PayPal on my form

  • dweinapple
    Asked on May 22, 2019 at 3:51 AM

    I'm trying to set up a simple form that accepts donations via PayPal.  Our organization has a PayPal account, but for some reason the connection via Jotform is failing.  Why isn't it connecting?

    Thanks - 

    Yes - integrated with donation option, but this is what users see:  "loading smart payment buttons...".  What am I missing?

    1558535859Screenshot 2019 05 22 07 Screenshot 10

  • Nik_C
    Replied on May 22, 2019 at 4:34 AM

     I checked your form and apparently, your payment is integrated with donation option:

    15585140172019 05 22 10 33 00 Screenshot 10

    If you have any further questions, please let us know.

    Thank you!

  • dweinapple
    Replied on May 22, 2019 at 5:12 PM

    This is about the same question:  When I tried to complete the form, I got this error message:

    1558559531Screenshot 2019 05 22 14 Screenshot 10

    There is a problem with the payment integration.  Can you help me with this?

  • denis_calin Jotform Support
    Replied on May 22, 2019 at 6:32 PM

    Hi @dweinapple!

    Please make sure you finish setting up your PayPal Checkout integration before proceeding. Click on Payment Settings (the Wand button)>Connect with PayPal. Please follow this guide to make sure PayPal Checkout is set up correctly on your form. 

    Guide: How-to-Integrate-Form-to-PayPal-Checkout

  • dweinapple
    Replied on May 24, 2019 at 1:40 AM

    I followed the How-to-Integrate-Form-to-PayPal-Checkout guide step by step, in live mode.  Connected successfully:

    1558676416Screenshot 2019 05 23 22 Screenshot 10

    I input a donation amount and then still get "Order ID is missing from the form submission".  I don't understand why it's not working.  

  • dweinapple
    Replied on May 24, 2019 at 1:58 AM

    Ah!   I ended up googling the error message, and found this page:  https://www.jotform.com/answers/1825841-Order-ID-is-missing-when-form-is-submitted

    Turns out you have to click on the paypal checkout button AND make the payment field a required field.  It works!

  • Nik_C
    Replied on May 24, 2019 at 2:35 AM

    Great, thank you for letting us know!

    If you have any further questions, please get back to us.

    Thank you!