What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Lightbox Form: Feedback type is not working

    Asked by betchworthpark on February 21, 2013 at 09:33 AM



    I changed my form to a lightbox and added it to my site. 

    The link appears and the box in the window but nothing is there?

    Can you help?

    Cant add link as cant add it to my site now...

  • Profile Image

    Answered by esteon on February 21, 2013 at 09:50 AM

    Same problem here!

  • Profile Image

    Answered by thespanishfactory on February 21, 2013 at 09:53 AM

    same problem. 5 hours waiting

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on February 21, 2013 at 10:15 AM

    Hi there, 

    Our apologies for this temporary issue. 

    Can you please try changing "feedback2" on your embed code to "feedback" - Please note example bellow.  Only change the text in red.

    <script src="http://cdn.jotfor.ms/min/g=feedback2" type="text/javascript">
      new JotformFeedback({
         formId  : "11111111111",
         buttonText : "********",
         base  : "http://jotform.com/",
         background : "#F59202",
         fontColor : "#FFFFFF",
         buttonSide : "bottom",
         buttonAlign : "center",
         type  : false,
         width  : 700,
         height  : 500

    Please give that a try and let us know if that solves the issue!