Lightbox Form: Feedback type is not working

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    Asked on February 21, 2013 at 09:33 AM



    I changed my form to a lightbox and added it to my site. 

    The link appears and the box in the window but nothing is there?

    Can you help?

    Cant add link as cant add it to my site now...

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    Answered on February 21, 2013 at 09:50 AM

    Same problem here!

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    Answered on February 21, 2013 at 09:53 AM

    same problem. 5 hours waiting

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    Answered on February 21, 2013 at 10:15 AM

    Hi there, 

    Our apologies for this temporary issue. 

    Can you please try changing "feedback2" on your embed code to "feedback" - Please note example bellow.  Only change the text in red.

    <script src="" type="text/javascript">
      new JotformFeedback({
         formId  : "11111111111",
         buttonText : "********",
         base  : "",
         background : "#F59202",
         fontColor : "#FFFFFF",
         buttonSide : "bottom",
         buttonAlign : "center",
         type  : false,
         width  : 700,
         height  : 500

    Please give that a try and let us know if that solves the issue!