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bpp1126Asked on May 22, 2019 at 10:01 AM
This form is not submitting properly: https://form.jotform.com/90874539936171
We have only been able to make it work 1 time in the past 2 days. We need help with this. We are supposed to receive an email but it does not even show in the submissions screen.
Page URL: https://form.jotform.com/90874539936171 -
Kevin Support Team LeadReplied on May 22, 2019 at 11:32 AM
I have just tested your form and I can see it's submitting without issues:
May you please kindly provide more details about the issue you're experiencing?
For example, what happens when you try to submit the form?
Is it getting stuck or does it show an error?
You may provide us some screenshots about the error too, this guide will help you uploading the images to this forum thread:
How to Post Screenshots to Our Support Forum
Attached images via email replies will not reach this thread.
Also, I have checked your email settings and I see they are correct; however, if you're experiencing issues with emails you may ask your email provider to whitelist our IP addresses, the information can be found here: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains
Let us know how it goes.