PDF Document will always come with an error message, no matter how many times it is recreated.

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    samotto
    Asked on May 22, 2019 at 10:23 AM

    I made a new form, designed a new PDF template to receive the results in a PDF file.

    It doesnt matter how many times I make the template, make a copy of it, save it as a different name.  Even when I dump my cache and select the proper template in the email settings - I still get an error in the PDF results.  This has been going on for weeks.

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    BDAVID
    Answered on May 22, 2019 at 11:34 AM

    We apologize for the inconvenience. I have reported this issue to our back-end team. You will be updated via this thread when the issue gets fixed.

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    mustafa
    Answered on August 06, 2019 at 12:51 PM

    Hi,

    Sorry for the inconvenience. Unfortunately we can not trace back the root cause of the issue however we can see the error is being shown due to a deleted File Upload field.

    We would kindly ask you to create a new PDF document for your form and repeat your design. 

    1565110184Screenshot at Aug 06 19-49-28.


    Please note that duplicating a problematic PDF document or applying a broken template (like in your case) might not solve the problem. The safest way it to recreate the PDF document.