Form not Found

  • Debevec
    Asked on May 22, 2019 at 10:54 AM

    I have created a form but when I click "preview form" or get to the form through the share link it shows "form not found this form is disabled" I have checked all of the settings and it is not disabled. What would cause this error?

  • ktyaguirre
    Replied on May 22, 2019 at 12:45 PM

    Upon review of your account it was found form: http://www.jotform.us/form/91364304695158 was collecting credit card information.

    1558543428Screenshot (4195) Screenshot 10

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We needed to remove the field for compliance in order to be able to reactivate your account.

    Your account is active and your form available.

    Thank you