After submission, the Thank you page issue goes blank

  • KidsArtMontrose
    Asked on May 22, 2019 at 1:01 PM

    On the thank, you page after the submission is received goes to a blank page. Not sure why and how to make that change. 


  • Girish JotForm Support
    Replied on May 22, 2019 at 2:43 PM

    Are you referring to this form: https://www.jotform.com/81986431103152?

    I cloned and tested this form and it successfully took me to the Thank you page.

    15585504442205 8 Screenshot 10

    Do review and let us know if this is the form that you are referring to, else please provide us with the form URL. Also, have you embedded this form on any webpage? If yes, please provide us the webpage URL to check.

  • KidsArtMontrose
    Replied on May 22, 2019 at 3:08 PM

    Yes this was one of them and the free introductory https://form.jotform.com/50685982534163

  • Richie JotForm Support
    Replied on May 22, 2019 at 4:22 PM

    Checked your form and it seems the thank you page has been setup correctly.

    I have tested a cloned version of your form and I am redirected to the Thank you page after submitting the form.

    After submission, the Thank you page issue goes blank Image 1 Screenshot 20

    May we know if you have embedded your form into a web page?

    If you have enable pop-up blockers in your web browser kindly disable them.

    I have cleared your form cache. Can you please test your form again and let us know if the issue still remains?


  • KidsArtMontrose
    Replied on May 22, 2019 at 5:52 PM

    HI there, 

    Yes it is embeded on this site

    http://drawn2artstudios.com/studio-locations/montrose/ when you click the Free introductory class button it goes to the form but after filling out the form it changes to this screen 


    1558561925Jotform error Screenshot 10

  • Elton Support Team Lead
    Replied on May 22, 2019 at 8:34 PM

    I tested your form, it submits but you have to scroll up to see the thank you page.

    After submission, the Thank you page issue goes blank Image 1 Screenshot 20

    Please re-embed your form using its iframe embed code. This usually fixes the problem.

    If your question is about the "not secure" status, it is because the form is embedded on a non- SSL page.