iOS7 Text & Image widget: The form is not submitting when the item list is empty

  • LeesaGordon
    Asked on May 22, 2019 at 5:05 PM

    My form was working correctly and now when you hit the submit button, it just says "please wait" and seems to be stuck on that and doesn't progress from there. 

  • Alan_D
    Replied on May 22, 2019 at 6:42 PM

    As far as I see you are using the iOS7 Text & Image widget as a text field. Because of the list items is empty, the form works unstable. iOS7 Text & Image widget: The form is not submitting when the item list is empty Image 10
    Please remove this widget and add a text field to show your message. iOS7 Text & Image widget: The form is not submitting when the item list is empty Image 21iOS7 Text & Image widget: The form is not submitting when the item list is empty Image 32I am reporting the issue to our backend team. They will inspect the iOS7 Text & Image widget.

  • LeesaGordon
    Replied on May 22, 2019 at 7:10 PM

    Yes I did that already and it is still not working. thank you for your response though

  • Ashwin JotForm Support
    Replied on May 22, 2019 at 11:43 PM

    I did check your form and you still seems to have "iOS7 Text & Image" widget. Pleasee check the screenshot below:

    1558582924ios7Text Screenshot 10

    Please delete this widget and add "Text" field as suggested by my colleague and that will solve your problem. This issue is also escalated to our backend team as well.We will get back to you as soon as we have any update on this.

  • LeesaGordon
    Replied on May 23, 2019 at 12:18 AM

    Thank you so much, I was only focused on the last one and had forgotten that the previous one that you highlighted was also a widget!! I deleted it and added a text box and now it is working so thank you!!!  sorry to be a pain!

  • hayk JotForm Developer
    Replied on May 24, 2019 at 4:09 AM

    We are sorry for the inconvenience caused to you. We have updated the widget and the problem has been resolved. We have also added some default values into widget settings. Thanks for reporting the issue.

    Regards,

    Widget Team