Why is my form not showing up an image when shared to my Linkedin page?

  • Vjusthelp
    Asked on May 22, 2019 at 5:41 PM

    15585612502019 05 22 (2) Screenshot 10


    Jotform Thread 1833025 Screenshot
  • Elton Support Team Lead
    Replied on May 22, 2019 at 7:11 PM

    Can you provide us the link where we could find this image? We need to check it here so we can review if the image exists or not.

    We'll wait for your reply.

  • Vjusthelp
    Replied on May 22, 2019 at 7:43 PM
    https://1drv.ms/u/s!ApmWsiEPMLtIlmZd5lY7XAw7pROr
    This is the link I used.
    ...
  • Elton Support Team Lead
    Replied on May 22, 2019 at 8:50 PM

    Did you use the direct URL of the image? This is the direct URL of the image

    https://dm2301files.storage.live.com/y4mmkZ070FBC_yCq0G5tgODRNYMLmzMA2YVzejDP8Yglq1rYj0dTWGOBNCnzEHq9eQsj7XQYqHqDeJJol7oSOPEL9RqDy9eAFADKpVmEwOIXELngnSTKX-vwFZMRwylewJU1MZB7ehuhrFnVAWpv_PUEpCb225vuDzCXRaXF8bDwbYKOXVMKnsO9--qKXbbHiTIkzxjoXzpQfMTaXBEE5y6Ug/green%20road.JPG?psid=1&width=1498&height=767

    The link you shared is the page containing the image but not its direct URL.

    Also, where did you embed this image? Please provide the URL as I don't see it any related to the form.

    Thanks

  • Vjusthelp
    Replied on May 22, 2019 at 11:43 PM
    I tried using your link but same story. I did not embed the image, just used the form builder, ‘quick elements - image.’ I tried using background image, didn’t work.
    Anything else you want to suggest? I am missing something here.
    ...
  • Nik_C
    Replied on May 23, 2019 at 4:49 AM
  • Vjusthelp
    Replied on May 23, 2019 at 8:43 AM
    I tried the image inside the form and as background and as logo. Didn’t work. Where is the correct location to use it? The example is your pencil image, where does it appear in the builder?
    ...
  • Welvin Support Team Lead
    Replied on May 23, 2019 at 10:46 AM

    You can see the image in the form now as a background https://www.jotform.com/91157863800257. However, I think the problem is not within the form builder or the form itself, but to the page where you have pasted or shared the form. 

    Is the image in your original post taken from specific social media channel? Please let us know, so we can try sharing the form there. 

  • Vjusthelp
    Replied on May 23, 2019 at 1:43 PM
    The image is in my computer and one drive. The problem is I want to show an image in the LinkedIn button that is now showing blank. JotForm displays a pencil image, right? Go to my LinkedIn and see it please. Image below...
    Any help gratefully appreciated. Can I talk to you? Or chat?
    ...
  • Welvin Support Team Lead
    Replied on May 23, 2019 at 2:01 PM

    Thank you for the additional information. I see that now.

    We do not have a feature where you can add an Open Graph Meta (http://ogp.me/) in the form. Social media will automatically fetch these properties in the form. In the case of an image, you need to have an image section in the form, so when you share the form link, there's an image available to show.

    Now, for Linkedin, I figured it is not fetching the image. I tried with your form and a test form. Unfortunately, the workaround of this would be to embed the form on your website that has the required OG properties. 

  • Welvin Support Team Lead
    Replied on May 23, 2019 at 2:05 PM

    By the way, we do not have a default image for our forms. The pencil is our website icon. We also do not offer phone support. Our support forum is monitored 24/7, and we'll be glad to assist you here for your concerns.