Exceeded our quota?

  • katiehays
    Asked on May 22, 2019 at 6:07 PM

    This form https://form.jotform.com/50377012661146 (and the rest of my forms, now that I have checked) is returning a "this form has exceeded its quota" error message. However, my account is showing that we have only received 11 out of our 100 submissions this month, and we just deleted enough submissions that were in storage to free up space. Any idea what's going on? Thanks! :)

    Jotform Thread 1833061 Screenshot
  • Elton Support Team Lead
    Replied on May 22, 2019 at 9:05 PM

    It was due to your upload limit. For the free account, the upload space limit is 100MB. There was also an email sent to you about this.

    Exceeded our quota? Image 1 Screenshot 20

    I can see that your upload space is now 71.85MB after you deleted some of your form submissions. Your forms should be fine by now.

  • katiehays
    Replied on May 27, 2019 at 1:46 PM

    Awesome, thank you!!