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  • Profile Image

    Lightbox form - feedback type not working

    Asked by icomplete on February 21, 2013 at 10:22 AM

    Dear Jotform,

    We have a form on a client website - which was working just fine - but has stopped ... and now not displaying ... 

    We are using the feedback type and see the screenshot attached - along with the javascript error it is thorwing.

    Have tried this on other forms and it isn't working on those too ...

    Kind regards,

    Stuart Hibbert

    icomplete.com

    Page URL:
    http://www.rguitars.co.uk/

    Screenshot
  • Profile Image
    JotForm Support

    Answered by jonathan on February 21, 2013 at 11:16 AM

    Hi Stuart

    Can you please guide me which button/link/menu I should click-on to display the feedback form?

    I will check further. I was looking for it on your website http://www.rguitars.co.uk/ but I could not properly find the Contact Us feedback button

    Thanks.

  • Profile Image

    Answered by icomplete on February 21, 2013 at 11:29 AM
    Dear Jotform …

    We altered the form so that it is now using feedback rather than feedback2 … but the form no longer displays at all …

    Attached is the latest screenshot with the errors …

    Kind Regards
    Stuart Hibbert | icomplete.com
    01793 250000 (Switchboard)
    01793 250009 (Facsimile)
    Skype:icomplete.stuart
    Email: stuart@icomplete.com Website: www.icomplete.com
    Description: Description: Description: http://k2p.net/e/176/static/Twitter1.jpg Description: Description: Description: http://k2p.net/e/176/static/facebook_icon.jpg Description: Description: Description: http://k2p.net/e/176/static/linkedinicon.jpg

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    JotForm Support

    Answered by EduardoMendez on February 21, 2013 at 11:49 AM

    The problem with feedback2 on lightbox forms has been fixed.  We apologize for the inconveniences.

  • Profile Image

    Answered by icomplete on February 21, 2013 at 12:23 PM
    Dear JotForms,

    We can see that now …

    thank you …

    Kind Regards
    Stuart Hibbert | icomplete.com
    01793 250000 (Switchboard)
    01793 250009 (Facsimile)
    Skype:icomplete.stuart
    Email: stuart@icomplete.com Website: www.icomplete.com
    Description: Description: Description: http://k2p.net/e/176/static/Twitter1.jpg Description: Description: Description: http://k2p.net/e/176/static/facebook_icon.jpg Description: Description: Description: http://k2p.net/e/176/static/linkedinicon.jpg