Why I'm not getting the submissions data on the integrated Google Sheet?

  • Profile Image
    Severine Guevara
    Asked on May 23, 2019 at 09:43 AM

    Hi, when I set up the integration, I only get "submission date" "IP" "Submission ID" and "Edit Link" but no additional information such as responses from the survey takers. Anyone?

    This is a re-post of a comment on Google Docs Integration: Send Responses to Google Spreadsheets. Instantly.

  • Profile Image
    Answered on May 23, 2019 at 11:55 AM

    I have been checking your account and I can see you have the following form integrated with Google Sheets: http://www.jotform.us/form/91404968156161 

    I would recommend you to try removing the integration and adding it again, this will update the fields linked to the sheet, here are the steps to do it: 

    - Go to the form builder, click on the settings tab and the integrations button, once there click on the Google Sheets option:


    Once there click on the remove integration button: 


    - Then reintegrate the form, this guide will help you doing so: https://www.jotform.com/help/228-How-to-Integrate-Forms-with-Google-Sheets 

    I hope this helps. 

  • Profile Image
    Answered on May 23, 2019 at 12:43 PM
    It worked!!!
    Thank you so very much!!