I am having a problem with the captcha not showing up in Xara Web Designer Premium

I inserted a form with a Captcha in my website several years ago.  Recently I noted that the captcha itself did not appear in the form on our live website.  When I opened our Xara software to edit the widget, I now have pieces of the widget that don't appear on the site at all, including the Captcha box and the send button.  When I try to use the adjustment tools after the code is updated, it just elongates or adjusts the size, but does not allow me to show more of the widget itself on the page.   Thanks, 

The captcha is working in the direct link of the form. You can check that here https://form.jotform.com/60745109885161. You have embedded the form using the source codes method, so I am certain there's a conflict going on that causes the captcha to fail in the page.

To fix this, I'd suggest getting the iframe embed: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. 

Or, use Embed a site widget in Xara and provide the form URL in the URL box.

https://help.xara.com/article/66-can-i-insert-an-iframe-in-my-web-page 

So I have tried both the iframe and embed widget option and neither work. Also, each time I try to edit the widget, when it re-inserts, the visible portion tends to become smaller.  (I'd have to take a video to show this.  I am attaching 2 images to this email based on the iframe method you suggested (the embed widget through the Xara app I had tried first with the same results)  the jotform1 image shows what it looks in my actual Xara software.  the jotform2 image shows what the page looks like when I preview it through the program and it is used through Firefox.  You can see that while the entire widget shows in the software, the captcha and contact button are missing from the preview page. 

Hi,

As far as I know, it is required to strip script part of a code when embedding to Xara. You can grab clear iframe code on Publish page and try it out:

If problem will persist, I would suggest you to publish your web page so we could inspect it.

I have now republished our page, and the problem, is still present.  I have tried all of the methods suggested for inserting the widget into our page.  Originally I had been using the platforms method which was most recently suggested.  if you go to our site, you can clearly see that the box cuts out after the comment section and there is no way to click the button to send.  You also can no longer see the captcha.  Here is the link to the page again.

http://cal-pak.com/literature%20request.htm

Hi @Kdemarco70!

I apologize for the inconvenience you are experiencing with this issue. I can clearly see that the form is cut off. Can you please embed the form on your website using the following code:
<iframe id="JotFormIFrame" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/60745109885161" frameborder="0" style="width:100%; height:900px; border:none;" scrolling="no"> </iframe>

You can try increasing the height: attribute to 1000px; if the form is not fully displayed. Please let us know if this fixes the issue and let us know if you have any other questions.

Hi Kdemarco70,

It seems your question did not go through.

Kindly post your question again in this thread and we would gladly assist you. 

I think I'm all set!  I was able to make the necessary adjustments.  At first it didn't look like it was working but I tried it in a different browser and on another computer, and it looks fine.  Thanks for all the help.