What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No show of the submit and print button by using the Firefox browser

    Asked by PurpleProffit on March 22, 2011 at 09:12 AM

    Hi team,

    I produced for one of my clients a form, it's still a concept. You can see it on www.purpleprofit.com/e-Profile_WW.html
    The submit and print button of the form is in Safari correct readable, but not in Firefox, even after I add an additional text bloc. So please tell me how to solve this problem.

    Regards,
    John Kuiper
    PurpleProfit.com 

    Page URL:
    www.purpleprofit.com/e-Profile_WW.html

  • Profile Image

    Answered by DanielGriffin on March 22, 2011 at 10:20 AM

    Hi there,
    I cannot see your form at all in Safari, so it looks like something is quite wrong.  It looks like you have some nested iframes in this page.  The outer iframe (id = widget0-frame) has it's height set to auto, and the inner iframe (the Jotform frame) has it's set to 7190px.  Can you try the following?  Either:

    1. Explicitly set the height of widget0-frame to match the jotform frame.

    or,

    2. Break your form up into sections by using page breaks.  Page breaks can be found under Survey Tools in the form builder.  This is probably the better option since it will allow you to make the form sections much smaller.


    Thanks,

    Daniel

  • Profile Image

    Answered by PurpleProffit on March 30, 2011 at 03:55 AM

    Hi forum,

    I finalized a form  at: www.purpleprofit.com/e-Profile_WW.html 
    I still have some questions:
    1) after finalizing I tried to fill out a form to check if it works properly. This is the text I get after clicking the submit button: 
    Sorry! Only one entry is allowed. Multiple submissions are disabled for this form.
    2) the max upload for a document is 500KB, is that correct. It's difficult to let someone upload a photo or a video profile, or not??
    3) when I use a page break in my form I cannot print the hole form at the end.  I am even not sure if the complete form is uploaded in Jotform
    I hope you can help me to finalize this perfect Jotform product.
    Thanks,
    John Kuiper
  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 01, 2011 at 09:40 PM

    Hey John,

    1. That happens because you may have set the form to not accept multiple submissions. You can change that by going to Setup & Embed > Preferences > Advanced Settings.

    No check - accepts all submissions

    Loose check - uses cookies to remember if the user has already submitted once. however, this can be easily overriden by deleting browser cookies

    Strict check - identifies a user by IP address. will not allow multiple submissions from the same IP address.

     

    2.  You can change your form's upload limit to any you'd like. Click your upload field and then click the Max File Size button on the toolbar.

     

    3.  The print button works by sending a Javascript command "window.print()" to the browser, so it is actually your browser that does the printing, not the form itself. It means that only the elements that are visible on your browser window will be printed, therefore the "pages" cannot be printed because they are hidden or invisible.

    There is only one way to have all parts of your form printed, and that is to remove the page breaks to make everything visible to the browser.

    Hope you find this information useful. If you have any other questions or concerns, please let us know.

     

    Regards,

    Neil