How to attach uploads to notification?

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    Asked on May 23, 2019 at 06:21 PM

    Hi if I add a form to my site for my customers to upload their license to us.  Will that be emailed to us directly as an attachment to or do we have to log into our jotform account to download it? 

    I am considering upgrading if i can hide branding and if it is emailed directly to us as an attachment. 

    Thank you


  • Profile Image
    Answered on May 23, 2019 at 08:47 PM

    It will be emailed to you as an attachment, you also need to set your notification settings to this:

    Send Uploads as Attachment to YES
    If you want to open or download the attachment via email, go to your account settings: and find the PRIVACY section.
    Uncheck or disable "Require log-in to view uploaded files" so you can view or download the attachments to your email.

    The branding setting is also in your account settings, scroll down to bottom and then uncheck this (see screenshot below):

  • Profile Image
    Answered on May 23, 2019 at 10:43 PM
    Hi, I upgraded my plan but my profile still says I am on the FRee plan

    *Tamara Anderson*
    CEO, Tamara's Sugar
    [image: Instagram] [image: Facebook]
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    Answered on May 23, 2019 at 11:56 PM

    Upon checking, you are on the Bronze plan now, I think that was just a small delay in the process. You're good now :)