What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Need help figuring out why our forms aren't updating.

    Asked by floydpr on February 21, 2013 at 12:12 PM

    I just updated a form -- http://form.jotformpro.com/form/23404660521949 -- however, my updates are not showing up. A co-worker has had this same issue several times before, and he suggested that I change the "form" part of the URL to www. I did this, but the updates still did not show up. We've also had to have our cache cleared on the JotForm side, which temporarily worked. Any suggestions for a permanent solution so that all of our forms display correctly?

     

    Page URL:
    http://form.jotformpro.com/form/23404660521949

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    JotForm Support

    Answered by abajan on February 21, 2013 at 12:46 PM

    Our developers are doing their best to resolve this issue but in the meantime I've cleared your cache. Please confirm that the updated form is in fact being displayed at your location. (Clearing your own browser's cache might also be necessary to see the update.)

    I realize it's a bit of a hassle to have to notify us each time you see that your form(s) is not updating but until we fully resolve the issue, that would be the best route to take. And it's a pleasure to help our users however best we can.

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    Answered by floydpr on February 21, 2013 at 02:16 PM

    Could you clear the cache again? I've cleared my browser cache, and I'm still not seeing the updats. I've also tried embedding the code with no success in seeing the updates.

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    JotForm Support

    Answered by Welvin on February 21, 2013 at 03:54 PM

    @floydpr,

    Done that, please kindly check again.

    Thanks