What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    form link doesn't work

    Asked by thebunkroom on February 21, 2013 at 12:12 PM

    Please check  my link...it's not working. Need asap.

    Page URL:
    https://secure.jotform.us/thebunkroom/Bunk_Roomie_Registration_Form

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    JotForm Support

    Answered by ardy0689 on February 21, 2013 at 12:34 PM

    Hello thebunkroom, I tried the URL you have given and it does not work as you said but if you omit the title and change it to the form ID it works.

    I suggest you change the URL into this https://secure.jotform.us/form/21133918587156. Please let me know if this works for you too. Thank You!

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    Answered by thebunkroom on February 21, 2013 at 01:28 PM

    Yes we went ahead and did that. It's too bad because I don't know how long that orignal link wasn't working on our site...

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    JotForm Support

    Answered by ardy0689 on February 21, 2013 at 01:42 PM

    Hello, can you please give the URL of that web page where this form is located so I can better find the cause of your problem. Thanks

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    Answered by thebunkroom on February 21, 2013 at 01:47 PM

    We already updated them. I won't use the custom link feature anymore since it wasn't dependable. 

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    JotForm Support

    Answered by ardy0689 on February 21, 2013 at 02:01 PM

    I see. I am glad it is working fine now. Please don't hesitate to ask if there are more concerns. Thanks