form link doesn't work

  • Profile Image
    thebunkroom
    Asked on February 21, 2013 at 12:12 PM
  • Profile Image
    ardy0689
    Answered on February 21, 2013 at 12:34 PM

    Hello thebunkroom, I tried the URL you have given and it does not work as you said but if you omit the title and change it to the form ID it works.

    I suggest you change the URL into this https://secure.jotform.us/form/21133918587156. Please let me know if this works for you too. Thank You!

  • Profile Image
    thebunkroom
    Answered on February 21, 2013 at 01:28 PM

    Yes we went ahead and did that. It's too bad because I don't know how long that orignal link wasn't working on our site...

  • Profile Image
    ardy0689
    Answered on February 21, 2013 at 01:42 PM

    Hello, can you please give the URL of that web page where this form is located so I can better find the cause of your problem. Thanks

  • Profile Image
    thebunkroom
    Answered on February 21, 2013 at 01:47 PM

    We already updated them. I won't use the custom link feature anymore since it wasn't dependable. 

  • Profile Image
    ardy0689
    Answered on February 21, 2013 at 02:01 PM

    I see. I am glad it is working fine now. Please don't hesitate to ask if there are more concerns. Thanks