What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Reply to Received Emails

    Asked by gototenerife on March 22, 2011 at 09:31 AM

    Is it possible that when i receive an email into my inbox (outlook2003) generated via JotForm from our website that i can reply to sender & not be reliant on the sender typing their email address correctly as is the case with normal emails.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by emily13 on March 22, 2011 at 10:00 AM

    There is no way of checking that a user has correctly typed their address, but we do have built in validation to check that the text input is in a valid email format.

    If you have chosen the E-mail field from the Quick Tools menu this will already be set, otherwise, click on your email field, then on the Validation icon and select Email.

    I hope that helps,


  • Profile Image
    JotForm Support

    Answered by liyam on March 22, 2011 at 10:00 AM


    OK after seeing emily13's response, the question confused me a bit.  To give another answer:  I agree with emily13.  Also, they will need to enter their email address to your form properly if you want to capture their email address.  To see if they have correctly entered it, maybe you can create a 2nd textbox and putting a condition that it should be similar to the email address field (haven't tried that yet).  And then ...

    If you want the sender to be coming from the person who filled up the form:

    1. Add a hidden field to your form.
    2. Put in the value the email address that you will use as sender
    3. Go to Email Alerts > Notification > Reply-to and Receipt Settings
    4. Under Sender Email:, select from the dropdown the email address field for the person to fill
    5. Click Finish.

    Image screenshot sample below: