I’ve been locked out of my account.

hi there.im planning a summer party and using jot form to keep track on how many people are coming. I’ve been locked out of my account and urgently need to get back in! I also need the spreadsheet that has everyone’s names on. 

Can you please let me know what’s going on? 

Thanks 

Could you please confirm that you are referring to the account rachellouden4?

We will wait for your response.