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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error when opening upload file

    Asked by cpckings on February 21, 2013 at 12:45 PM

    When i try to click on the uploaded files, mainly word documents i get the following error messages.

     

    https://s3.amazonaws.com/jufs/cpckings/22518307497964/227091605595543467/CVED2.doc

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.

    <Error>

    <Code>AccessDenied</Code>

    <Message>Access Denied</Message>

    <RequestId>5FDDC85CA818F68E</RequestId>

    <HostId>

    pyeM0DerJuxDrLcek1OMsxQollEGuYjXx8dNHx4xxJQXl3P6qTUK57dulQPr6b23

    </HostId>

    </Error>

     

     

    style size xml message
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    JotForm Support

    Answered by ardy0689 on February 21, 2013 at 01:06 PM

    Hello cpckings, we are sorry for the inconvenience but this is a glitch to the connection on Amazon S3 servers. We just recently switched to it. I will escalate this to our developers immediately. Thank You!

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    JotForm Support

    Answered by NeilVicente on February 22, 2013 at 03:20 AM

    @cpckings

    The correct link should be https://s3.amazonaws.com/jufs/cpckings/22518307497964/227091605595543467/CV ED2.doc

    The problem was caused by a bug in the email notifications, but this has, since, been fixed by one of our developers. If the upload links (in the email notifications) for older submissions do not work, kindly head over to the form's submissions page to get the correct link.

    Best regards