What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upload File Size

    Asked by grafixshoppe on February 21, 2013 at 12:54 PM



    I'm wondering why I can never get a upload over 1GB to go. It's says uploading for about 10 seconds and then says fail. You faq's say that files of up to 10GB are supported. Am I doing something wrong?

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    JotForm Support

    Answered by ardy0689 on February 21, 2013 at 01:57 PM

    Hello, we have a maximum 1GB limit per upload even if you set it to more than that it will not work or will get stuck at 1GB during the upload process. I am not sure about your 10GB but I am afraid you are talking about the account storage space of the premium account. You have a professional account and this grants you with 1000GB of storage space. I hope this information helped you and if you have further concerns please don't hesitate to ask. Thank You!.