What does 10 payments limit mean for the Free plan?

  • Tban
    Asked on May 24, 2019 at 12:22 PM

    I would like to know about the free option. What does the 10 payments mean? Like I receive monies from you that were payed by patrons or only 10 patrons can make payments using the form

  • denis_calin Jotform Support
    Replied on May 24, 2019 at 1:25 PM

    Hi @Tban!

    The 10 payments limit means that you can receive 10 payments from your form respondents per month. So, let's say you have a PayPal integration on your form. A user fills out your form, submits it and successfully completes the payment through PayPal, that counts as 1 payment submission. JotForm never holds or receives any money, the transactions are handled through the payment gateway of your choice, such as PayPal, Square, Stripe, PayJunction and Worldpay. 

    Guide: Understanding-Your-Account-Usage-and-Limits

    Guide: Order-Form-Basics