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josalowAsked on May 24, 2019 at 4:32 PM
I am trying to use the embed code for my contact form in my website. It has always worked but since WordPress went to the new block format it will not work correctly. I tried the plug in and it brings the code for the form in perfectly but I only get about a half inch of the form to show.
How can I get the entire form to show up like it used to?
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David JotForm Support ManagerReplied on May 24, 2019 at 5:19 PM
Could you please share the URL of the webpage where the form is embedded?
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David JotForm Support ManagerReplied on May 24, 2019 at 5:22 PM
It seems like this is your site, but I could not find any form embedded in the Contact page: https://www.condorfunding.com/contact-us/
Please try embedding it through the Iframe code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
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josalowReplied on May 25, 2019 at 9:06 AM
I tried a different type of form from a different website and it worked perfectly so I have to believe it's the particular form that no longer works. I am using a draft page to figure out the issues before I put it on the actual contact us page which is why there is no form on that page.
I'm going to create a new contact form and see if I get different results.
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Mike_G JotForm SupportReplied on May 25, 2019 at 12:23 PM
I have checked your website that my colleague, BDAVID, linked in his reply above and I am now seeing a form under the Contact Us tab.
Is that the new Contact Form that you are referring in your last reply or that was the old form that is now working?
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josalowReplied on May 27, 2019 at 6:43 AMYea, this is a new form and it is working. The issue apparently was with
the old form. I recreated another version of that same form and it still
did not work. This one is fine.
Thank you.
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Victoria_KReplied on May 27, 2019 at 8:09 AM
Thank you for updating us that problem is resolved for now. If you encounter any other problem, please let us know and we will gladly take a look.