My email is registered/not registered

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    Asked on March 22, 2011 at 10:17 AM


    I am hoping to upgrade to the Premium, but seems like I cannot access my account under the email of

    Anything I can do?


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    Answered on March 22, 2011 at 11:58 AM

    Hi there,

    Login is via username, not email.  Your message was sent while you were logged in ( you are currently logged in with the username elegantees5 ), so I'm not sure that I understand your problem.  Can you see your Account Settings page and your My Forms list?  To get to your settings, scroll down to the bottom of the My Forms page and click Account Settings.  You can update your email address and password there.  Apologies if I have misunderstood your problem, please get back to me if that is the case.



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    Answered on March 24, 2011 at 09:47 AM

    Hi Daniel,

    Thanks for your quick reply. I originaly set up my account using (I can't remember the user name), but then it suddenly became deactivated for abuse/phishing. I'm not sure what I did to get it flagged... 

    But I wanted to keep using jotform, so I created a new account using 

    However, I prefer to use Is there a possiblity I transfer my email to




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    Answered on March 24, 2011 at 09:58 PM

    Hello Katie,

    Your account was autosuspended for phishing. I'm not sure what the cause is but looking at your forms, I found one which appears like something that would trigger our phishing filter to suspend your account.

    Anyway, as far as I know, you can still use that same email for your new account. Follow the instructions provided by Daniel, and you're good to go.