Best practice for error messages in Card based form?

  • Digital_Ice
    Asked on May 25, 2019 at 4:45 AM

    Hi, 

    I'm building my second complex card based form now and running into a recurring problem. What I want to achieve is to display a warning to the end user if they fill out the form in a specific way. This I easily achieve by having a hidden text card being shown if the answer based on conditions. The problem though is that this card still displays the Next-button and I want just to display text and force user to go back and adjust their response.

    I'm therefore wondering what would be the best practice for displaying customisable warning messages?  

  • Kiran Support Team Lead
    Replied on May 25, 2019 at 6:19 AM

    Unfortunately, it is not possible to hide the Next/Submit buttons on the card forms. However, you may consider setting up conditions to hide all the next pages and disable the Submit button to that the user will not be able to proceed further.

    Thanks!

  • Digital_Ice
    Replied on May 25, 2019 at 9:29 AM

    That is a good recommendation for a work around. Only thing is that it adds quite a few extra condition rules. Kiran, would this be something worth adding to the backlog?

  • Mike_G JotForm Support
    Replied on May 25, 2019 at 2:02 PM

    Here's a Sample Form that shows what my colleague is referring to — https://form.jotform.com/91445138697973

    In that form, the next two fields after the Name field will be hidden if the Name field is empty. Also, if the Name field is empty, the Next button will not be visible and the submit button will be disabled.

    It only required me 2 conditions to achieve such on the form.

    1558806962zt13 52 45 Screenshot 10

    You can check more field's status on the form in the second condition above which will disable the submit button if the conditions are met.