My login has been auto suspended (Proteinlife)

  • Sam Thorne
    Asked on May 25, 2019 at 10:32 AM

    Hi, 

    I really need your help!

    I messed up resetting my password and my login was auto suspended.

    I'm waiting to use the account so could you please reset re-authorise it as soon as possible please.

    Thanks for your help,
    Sam


  • ktyaguirre
    Replied on May 25, 2019 at 8:04 PM

    Upon review of your account it was found your form: http://www.jotformeu.com/form/91424198119359 was collecting credit card information on plain text fields:


    1558828966Screenshot (4228) Screenshot 10


    Which is not allowed due to our PCI / DSS compliance. We cannot allow to know, infer or view the information on the forms.

    We needed to cleanse the form in order to be able to reactivate your account.

    You may now log in and continue developing your forms.

    Thank you