Thank you page redirect is been stopped by pop up blocker

  • originaldman
    Asked on May 26, 2019 at 8:19 AM

    Hey,


    Once our customers complete the form here - https://www.giggleskidsclub.co.uk/enrollment/


    They should be forwarded to https://form.jotform.me/71072289412454


    As I have set this up as the send them to this external page.


    RECENTLY this has stopped working and instead pop ub blockers are meaning parents are not getting to the "Thank you page".


    Is there any fix to this?

  • Welvin Support Team Lead
    Replied on May 26, 2019 at 10:58 AM

    Hello @originaldman,

    The issue is through your website. I think you need to check your HTTP Headers, especially the Content Security Policy, and allow popups.

    If you do not have an HTTP Headers set or installed in the website, please try re-embedding the form with our iframe method to see if that will fix the problem.

    Guide for getting our iframe embed: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. 

    Please let us know how it goes.