What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have been locked out of my account

    Asked by Kaia on February 21, 2013 at 03:47 PM

    I don't understand why this has happened, please re-enable my account. Thank you. 

  • Profile Image

    Answered by pinoytech on February 21, 2013 at 04:31 PM

    Hi Kaia,

    We apologize for the inconvenience that may have caused. Our auto phishing filter suspended your account because of this form due to possible used for phishing activities. This type of form violates our terms of used. Can you please provide us more information with regards to this form? If you could provide us good reason, we may consider re-active your account and whitelisted your form to avoid this from happening again.

    Thank you!

  • Profile Image

    Answered by Kaia on February 21, 2013 at 04:52 PM

    Unfortunately i cannot view this form as it has been deactivated.. can you tell me which one it is? I can assure you whichever form is causing an issue that it is NOT for phishing scams. Every form I have created is to assist me in my design business.

  • Profile Image

    Answered by pinoytech on February 21, 2013 at 04:54 PM

    The title of the form is [Imported Form] Frequently Asked Questions. This form is asking for username, email and password.

    Thank you!

  • Profile Image

    Answered by Kaia on February 21, 2013 at 05:02 PM

    oh oops! That was definitely a mistake! As you can see in my other thread I am trying to figure out how to import an existing form. However in the process of of trying to copy the url, and posting my question I accidentally copied the url from the jotform page where I was posting my question, and that's how that form got there. Not what i was going for obviously. I will be deleting that as soon as i get back in.

  • Profile Image

    Answered by pinoytech on February 21, 2013 at 05:05 PM

    Hi,

    Your account is active again. Please make sure to remove the said form to avoid this from happening again.

    Thank you!