What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Contact Form is not working

    Asked by Taylored on February 21, 2013 at 05:22 PM

    I tried out my contact form for the first time and nothing received by either sender or recipient.

    No error on submission.

    Page URL:

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    JotForm Support

    Answered by Welvin on February 21, 2013 at 05:32 PM


    You have your contact form settings to send notifications to the email address: katrina@tayloredmassage.co.uk. Please check this guide on how to prevent emails not being received:

    How to setup email alerts to prevent "emails not being received" issues



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    Answered by osyrys14 on February 21, 2013 at 05:37 PM

    Hi Taylored,

    I filled the form out and received the confirmation email from your site.  Can you confirm that the form submission was received on your end?