What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Edits Not Updating On Site

    Asked by mwt108 on February 21, 2013 at 07:25 PM

    I've successfully embedded my form, using the javascript that links to the Jotform site.
    It showed up fine on my site.

    However, when I then made changes to the form on the Jotform site, and saved it, these changes are not reflected on the site.

    I have cleared the caches, tried other browsers, etc.

    What is the problem?

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    JotForm Support

    Answered by jonathan on February 21, 2013 at 08:00 PM

    Hi,

    I did a clearance on your form's cache on our end. Can you please check again if the updated version of the embedded form is now reflecting on your website?

    It will also help if you can share to us the URL of your website where we can also review on our end.

    Inform us if the issue persists.

    Thanks.

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    Answered by mwt108 on February 21, 2013 at 08:01 PM

    Clearing the form cache on your end worked!

    Thank you.

    Is there a way for me to do that myself?

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    Answered by LiteSolarCorp on February 21, 2013 at 08:05 PM

    I would like to clear my form's cache as well.. it is not being updated on jotform's form builder.  The form is called IT Request Form. Thank you.

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    JotForm Support

    Answered by jonathan on February 21, 2013 at 08:16 PM

    @LiteSolarCorp

    Done. =)

    Please try checking on your end again. Inform us if the issue persists.

    Thanks.

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    Answered by LiteSolarCorp on February 21, 2013 at 08:21 PM

    still not updating :( my updates to the form are not showing when i hit see preview.

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    Answered by mkgmt on February 21, 2013 at 09:38 PM

    I am having the same problem.  I have changed the information on my Event Registration form and saved it, but it is not updating on my form.  here is the link to my website:  http://memphisareascrapbookers.blogspot.com/2013/02/register-now-for-our-april-27th-12-hour.html

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    Answered by pinoytech on February 22, 2013 at 03:13 AM

    @LiteSolarCorp, @mkgmt 

    Try to change your form URL to http://www from http://form and see if the said issue still persist or not. I've also cleared your form cache on our end.

    Thank you!

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    Answered by marfoundation on February 22, 2013 at 03:27 AM

    Hello there, I've been having the same problem for past two days. 

    By default my embed code has the "http://form"!!

    Going live with a site www.marfoundation.com/site/donate   

    http://marfoundation.com/new/contact

    http://marfoundation.com/new/golf-tournament/ 

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    JotForm Support

    Answered by Welvin on February 22, 2013 at 08:04 AM

    @marfoundation,

    I have cleared your forms cache as well. Please kindly check. You can also do the previous suggestions to change the form URL from http://form to http://www

     

    Thanks