Is there any way to record submissions of applicant when they decides not to make payment through paypal.

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    alvistay_experia
    Asked on May 28, 2019 at 05:31 AM
    Is there any way to record submissions of applicant when they decides not to make payment through paypal.
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    ashwin_d
    Answered on May 28, 2019 at 05:31 AM

    Please note that when user submit the form, they are redirected to PayPal checkout page to settle the payment. If user do not settle the payment, that submission is still captured and displayed as incomplete payments. You may like to take a look at the following guide which should help you how to view incomplete payments: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments 


    You can manually click on button to complete the submission and the submission will automatically appear in submission grid along with other submissions.

    Hope this helps.

    Do get back to us if you have any questions.