Unable to download the uploaded files.

  • Natascha Budsky
    Asked on May 28, 2019 at 6:41 AM

    Hello,

    I created a Form with "Upload Files". When I upload a File and push the button "Send", I get an eMail (Screenshot).

    When I click at the pdf-File I got an error (URL).

    Can you help me?

    Jotform Thread 1838125 Screenshot
    Page URL: https://www.jotform.com/uploads/RisingGeneration/91465901223352/4348478270538806243/GT2014Anmeldung_Einverst%C3%A4ndniserkl%C3%A4rung.pdf
  • AndrewHag
    Replied on May 28, 2019 at 8:26 AM

    It seems Require log-in to view uploaded files option is enabled in the account RisingGeneration.

    Could you please login to the account and try downloading the file? Alternatively, you can uncheck the option in the account settings page.

    1559046376chrome Pn9vwbLFCe Screenshot 10

    Let us know if you still face the issue.