How to correct a form already sent?

  • PatriciaDG
    Asked on May 28, 2019 at 10:28 AM

    Hello, I am creating a form in which people can fill in information on their products (information then retrieved in .CSV to create the database). When a client sends the form, the information is saved in the Jotform interface. But if the customer wants to correct a form that he has already completed and sent, how should it proceed? How to return to an old form that has kept the info (to avoid retype)? thank you for your comeback
  • Richie JotForm Support
    Replied on May 28, 2019 at 12:14 PM

    We do have an edit link in which you can edit the user's submission.

    You may share this link to your form users via the autoresponder email.

    Here is a guide:https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    Please give it a try and let us know if this fits your requirements.


  • PatriciaDG
    Replied on June 3, 2019 at 4:07 AM
    Thank you very much for your answer. I tried according to the method it works well. But I have a question about the recovery of this form already filled (link this form). Is it possible to include the form's already filled link in the .CSV or .XLS export? For example, if a customer wants to correct a form that he has already sent, and he does not find it in these mails (bad will, I grant ... :)) on our side, we could search for it via the platform and send it back by mail. But when you copy the link it opens the connection request window. Hence my question: Is it possible to include the link of the form already filled in the .CSV or .XLS export? Thank you for your help.
  • Richie JotForm Support
    Replied on June 3, 2019 at 8:07 AM

    You may try using a report which could display all the submissions as well as their edit links, for example, you may create a Table Listing Report and check the option to display the edit links.

    Guide: https://www.jotform.com/help/209-How-to-Create-an-HTML-Table-Listing-Report

    How to correct a form already sent? Image 1 Screenshot 30

    You could also try the Google Sheet Integration as it has an edit link column.

    How to correct a form already sent? Image 2 Screenshot 41

    Guide:https://www.jotform.com/help/228-How-to-Integrate-Forms-with-Google-Sheets


    Hope this information helps.

    If you have further questions, let us know.

  • PatriciaDG
    Replied on June 3, 2019 at 8:29 AM
    Great! That's exactly what i wanted !. It's perfect ! Thanks a lot for your help !