My list of forms keeps disappearing

  • watchhelp
    Asked on May 28, 2019 at 11:12 AM

    Good morning,

    When I view my list of forms in "My Forms" is scroll down and the list disappears! See screen shot.


    Also, I am sharing forms between two accounts. How can one see who "owns" a particular form?

    Thanks!

    Mark



    1559056238Screenshot 2019 05 28 at 11 Screenshot 10

  • Kevin Support Team Lead
    Replied on May 28, 2019 at 12:51 PM

    I have been checking your account and performing some tests on my end, I was unable to replicate the same issue, here's an example about it: 

    My list of forms keeps disappearing Image 10

    May you please try clearing your browser's cache? 

    If the problem persists, please provide us the details about the browser you're using, if possible, please also share us a screenshot of the console report so we can see if there is anything causing the issue, this guide will help you getting the console report: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

    This guide will help you uploading the image to this forum thread: How to Post Screenshots to Our Support Forum

    Regarding to view the user's you have shared your forms with, you may check that on your account settings section, under the users section, here is the direct link: https://www.jotform.com/myaccount/users 

    I hope this helps.