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    My file is not updating when I edit it

    Asked by mkgmt on February 21, 2013 at 09:40 PM

    I have cloned a previous form and edited the Event date.  I save it and chekc the html and all looks fine.  Then I preview it and the old date is still there.  I tried starting all over again with a new form and changed the Event details and nothing updates.  Please Help!

    Page URL:
    http://memphisareascrapbookers.blogspot.com/2013/02/register-now-for-o<br/>ur-april-27th-12-hour.html

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    Answered by pinoytech on February 22, 2013 at 03:15 AM

    Hi,

    Sorry for the inconvenience that may have caused. Can you please try to change your form url from http://form to http://www and see if the issue still persist or not? I've cleared your form cache as well.

    Thank you!

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    Answered by mkgmt on February 22, 2013 at 09:45 AM

    I am still having the same problem.  I have cleared my browser cache as well and changed from http://form to http://www.  When I preview the form on your website, the date of the event still reads Feb 2, 2013 instead of April 27, 2013. I repeatedly have made the changes and saved them with no success.  I even created a new Event Form with a new template and it won't save either.

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    Answered by jefreylandicho on February 22, 2013 at 10:07 AM

     I have checked the form and your website and I was unable to replicate the same issue.  The form you have created still shows February 2 as because you have not change the value. Please change the value by clicking Edit HTML and after changing the value, click Complete HTML and Save.

     

    I also made a clone form on your account for your reference.

     http://www.jotform.com/30524462212139

    If you need further assistance, kindly contact us again.

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    Answered by mkgmt on February 22, 2013 at 10:17 AM

    I am not being given the option to Edit the HTML.  The way I am trying to change the form is by clicking in the box, changing the value there, and saving it.  I was able to find the HTML, but it is showing the April 27th date.  I never see the Complete HTML choice.

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    Answered by mkgmt on February 22, 2013 at 10:21 AM

    Just went to a different browswer.  Internet Explorer is showing the options to edit the HTML.  Google Chrome is not.

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    Answered by jefreylandicho on February 22, 2013 at 10:31 AM

    I was using Google Chrome when I made the changes, it would be helpful to check if javascript is enabled in your Chrome as it causes some function not to work if disabled.