My JotForm won't update

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    lollily
    Asked on February 21, 2013 at 09:46 PM

    I made serveral changes to my JotForm and now it won't update the form on our page! Help! I wanted to put it up on FB and twitter tonight! We have the plugin for our wordpress site and I even tried refreshing the page and re-pasted the numbers, nothing works! I uploaded a screen shot of what Jotforms says it should look like (from the preview page)

    Thanks,

    Lesa Ferguson

  • Profile Image
    pinoytech
    Answered on February 22, 2013 at 03:24 AM

    Hi Lesa,

    We apologize for the incovenience that may have caused. I've already cleared your form cache on our end and it should be working fine now. To avoid this from happening again, I would suggest you to change your form url from http://form to http://www.

    If the said issue still persist, do let us know.

    Thank you!

  • Profile Image
    marfoundation
    Answered on February 22, 2013 at 03:29 AM

    Having same issue, do I have to put in http://www.jotform.com instead of form.jotform.com to fix? or do you need to clear cache for individual site?

  • Profile Image
    Welvin
    Answered on February 22, 2013 at 08:14 AM

    @marfoundation,

    I have cleared your forms cache as well.

    We can clear your forms cache but to resolved that without us doing it everytime, we suggest changing the form URL from http://form to http://www

     

    Thanks