What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My JotForm won't update

    Asked by lollily on February 21, 2013 at 09:46 PM

    I made serveral changes to my JotForm and now it won't update the form on our page! Help! I wanted to put it up on FB and twitter tonight! We have the plugin for our wordpress site and I even tried refreshing the page and re-pasted the numbers, nothing works! I uploaded a screen shot of what Jotforms says it should look like (from the preview page)

    Thanks,

    Lesa Ferguson

    Page URL:
    http://www.adoptionstar.com/participate/the-family-tree/

    Screenshot
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    Answered by pinoytech on February 22, 2013 at 03:24 AM

    Hi Lesa,

    We apologize for the incovenience that may have caused. I've already cleared your form cache on our end and it should be working fine now. To avoid this from happening again, I would suggest you to change your form url from http://form to http://www.

    If the said issue still persist, do let us know.

    Thank you!

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    Answered by marfoundation on February 22, 2013 at 03:29 AM

    Having same issue, do I have to put in http://www.jotform.com instead of form.jotform.com to fix? or do you need to clear cache for individual site?

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    JotForm Support

    Answered by Welvin on February 22, 2013 at 08:14 AM

    @marfoundation,

    I have cleared your forms cache as well.

    We can clear your forms cache but to resolved that without us doing it everytime, we suggest changing the form URL from http://form to http://www

     

    Thanks