The required field error keeps popping up even if the fields are all filled

  • Simon
    Asked on May 29, 2019 at 9:18 AM

    Dear Jotform Team,

    there seems to be a problem with my form that i can't seem to solve - even if all required fields are filled and the bottom checkbox is checked, upon submit, i can see an error flashing at the bottom.

    Stating that not all required fields are filled. This happens in the iFrame embed as well as in the direct link version.

    Any ideas what might be wrong? I couldn't find a solution..

    kind regards

  • Welvin Support Team Lead
    Replied on May 29, 2019 at 11:09 AM

    Hi Simon,

    Our apologies for the inconvenience. It seems that the Terms & Condition is causing the problem. The required option somehow creates an issue in it. Toggling required to off, reloading the form builder, and toggling the widget to required again seems to have done it. Would you mind testing? I did, and it worked for me so hopefully, that works for you too. 

    Please let us know if you require additional assistance.

  • StoffwechselKonzept
    Replied on May 29, 2019 at 12:13 PM

    Hi Welvin,

    thanks for the quick reply - everything seems to be in working order now. Thanks for the fix! :) 


    Kind regards