link to page without going to startpage

  • Dtbzz
    Asked on May 29, 2019 at 9:28 AM

    Hi


    In my form I want users to go to a certain page in my form by clicking a link. This works, however, before loading the page, it first shows the starting page of my form again.

    Is there a way to avoid this?

  • Richie JotForm Support
    Replied on May 29, 2019 at 11:18 AM

    To clarify, is this the form in question https://www.jotformeu.com/form/91393889958382?

    May we know if your form is embedded to your web page?

    Do you want your form to close after it is redirected to a new web page?

    Can you please explain further the flow of your form?

    We will wait for your reply.

  • Dtbzz
    Replied on June 11, 2019 at 6:41 AM

    To clarify, is this the form in question https://www.jotformeu.com/form/91393889958382?

    --> yes

     

    May we know if your form is embedded to your web page?

    --> The form is not embedded yet as it is not finished, but it will be afterwards.

     

    Do you want your form to close after it is redirected to a new web page?

    --> I don't understand where this question is coming from. There is no redirection to a new webpage, I just want to direct users to a certain page IN THE SAME form by clicking a link in the form. They stay inside the same tab/form, no new webpage, no window/form to close...

    When I go to the preview and I click the link in my form, it first reopens the first 'page' of the form again and then automatically loads the requested page. I do not want JotForm to first show this first page, I want it to directly show the requested page.

  • Victoria_K
    Replied on June 11, 2019 at 7:54 AM

    It is possible to load form on specific page via the link. For example: 

    https://www.jotformeu.com/form/91393889958382?jumpToPage=3 

    But, I think this is not what you are referring to. 

    Can you please let us know how we can replicate the problem so we advised accordingly? What are the steps to perform?

  • Dtbzz
    Replied on June 11, 2019 at 8:01 AM

    A user goes through the form and -at a certain point- gets a table with an overview of different options. The user can click the link next to the preferred option which should bring him/her to a page in the form with more information on the selected option. The link behind the "klik hier" (=click here) is indeed the "....?jumpToPage=...". But for one reason or another, when clicking the link, the first page of the form gets loaded first and then continues to load the requested page. This happens automatically, so you just have to wait (quite a bit!), but I would like to avoid this deviation...

  • Victoria_K
    Replied on June 11, 2019 at 8:32 AM

    Usually, the delay in redirection should not be noticeable. But, I would say there are multiple conditional conflicts on your form, what causes it to load for a long time. 

    You can try to adjust the conditional logic for show/hide statements.

    Let me explain how conditions of show/hide type are designed to work at JotForm. 

    If there is 1 statement to show a field, that field will be only shown if the condition is met. If condition is not met, the field must be always hidden. In case if there is another condition to show or hide the same field, it is in a conflict with first statement and as result affects form loading speed due to console errors. 

    Here is an example from your form:

    link to page without going to startpage Image 1 Screenshot 20

    Same fields are included to be shown based on different conditions. I can suggest to combine conditions within IF part of statement.

    If you will need more help on this, please let us know.