discount approved

  • msfreund4
    Asked on May 29, 2019 at 11:42 AM

    I just received notice that my discount was approved.  However, I was forced to purchase the undiscounted version since I was reaching the limit and didn't want registrants to be rejected.  Would it be possible to change it and credit back the card I used for the difference?

  • denis_calin Jotform Support
    Replied on May 29, 2019 at 2:05 PM

    Hi @msfreund4!

    I can see that you have upgraded and received the discount virtually at the same time. Because you were charged the full amount first, you were given a credit of $9.48 which will be used to pay your next month's bill. 

    Please let me know if you have any questions!