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msfreund4Asked on May 29, 2019 at 11:42 AM
I just received notice that my discount was approved. However, I was forced to purchase the undiscounted version since I was reaching the limit and didn't want registrants to be rejected. Would it be possible to change it and credit back the card I used for the difference?
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denis_calin Jotform SupportReplied on May 29, 2019 at 2:05 PM
Hi @msfreund4!
I can see that you have upgraded and received the discount virtually at the same time. Because you were charged the full amount first, you were given a credit of $9.48 which will be used to pay your next month's bill.
Please let me know if you have any questions!