What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not showing on Jotformeu.com domain

    Asked by Alvarodo Laa on February 22, 2013 at 11:03 AM

    I'm very happy with Jotform but today i have created a form and i have opened it, but when i open the form appears me:

    Form not found
    This form is disabled.
    I have putted the form in "feedback mode" on my web
    aguacate.uni.me, if i put the form in "source mode" i can view it but if i put the form in "feedback mode" i can open the form but i can't see nothing
    Please help me...
    Page URL:
    http://www.aguacate.uni.me

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    JotForm Support

    Answered by ardy0689 on February 22, 2013 at 11:35 AM

    Hello Alvarodo, The problem is that your form uses http://www.jotformeu.com as the domain. To be able to solve this, please change jotformeu.com to jotform.com. That should work. I also found 2 suspended forms on your account. We don't allow login forms and similar forms that has password fields. Please delete them to avoid problems in the future.

    I will also escalate this to our developers as this is probably a glitch in our system. For the meantime, I suggest to try the workaround I mentioned earlier. Thank You

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    Answered by pinoytech on February 22, 2013 at 11:45 AM

    Hi,

    We apologize for the inconvenience that may have caused. As I've check your account, I found out that your account was suspended by our auto phishing filter because of this forms "Login, Aguacate" and which is the reason why your form not displaying or not working. This type of form violates our terms of used and most likely used for phishing activities. I just want to let you know that, we have a very strict auto phishing filter that could automatically suspend accounts and disabled form/s once detects used for phishing activities. However, if you could just provide us more information with this form, we can however re-activate your account and whitelisted your form to avoid this from happening again.

    Thank you!

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    Answered by Alvarodo Laa on February 25, 2013 at 08:25 AM
    But how i can create a form of "Login" without violate the terms of service?😓
    Date: Fri, 22 Feb 2013 11:45:47 -0500
    To: alvaro_laragarcia@hotmail.es
    Subject: Re: Please help...
  • Profile Image

    Answered by Alvarodo Laa on February 25, 2013 at 08:26 AM
    Please reactivate my account😭
    I need JotForm pleaseWill delete the forms that are violating the terms of service.
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    JotForm Support

    Answered by Welvin on February 25, 2013 at 10:57 AM

    Hi Alvarado,

    Your acount is already activated by one of my colleague but to prevent this from happening again, we urge you to remove all form fields that are asking for login details or username and password. We simply do not support this type of forms.

    You may consider using CMS such as WordPress.org, Joomla and Drupal as they allow membership.

    Thanks