My forms often do not show up on my Squarespace site until I hit refresh

  • tennrep
    Asked on May 29, 2019 at 3:24 PM

    Hi! I have a Squarespace site with several Jotforms throughout, and they all have the same issue. Nearly every time I go to a page with a jot form embedded, the form doesn't she up. If I hit refresh, the form is suddenly there, and everything works perfectly. 

     

    I get questions all the time from people saying they can't find a form, can't buy a ticket, can't sign up to something, and the only solution is to refresh the page. How do I fix this so that users see the form the first time?

     

    I am linking to one page that has a form and attaching a screenshot where the form is missing, but there are several on the site. I don't think it's a problem with the specific forms, but rather a hiccup in the integration between my Squarespace and Jotform accounts. Please help! 

    Jotform Thread 1840185 Screenshot
  • jherwin
    Replied on May 29, 2019 at 5:14 PM

    I tested your webpage in chrome, firefox, edge browser, and opera. However, I was not able to replicate the issue you mentioned. Every time I load your webpage the embedded form is showing. Could you please try to clear your browser cache and cookies? That may work.

    Guide: Clear your web browser's cache, cookies, and history

    Please give it a try and let us know if the issue persists on your end.