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tennrepAsked on May 29, 2019 at 3:24 PM
Hi! I have a Squarespace site with several Jotforms throughout, and they all have the same issue. Nearly every time I go to a page with a jot form embedded, the form doesn't she up. If I hit refresh, the form is suddenly there, and everything works perfectly.
I get questions all the time from people saying they can't find a form, can't buy a ticket, can't sign up to something, and the only solution is to refresh the page. How do I fix this so that users see the form the first time?
I am linking to one page that has a form and attaching a screenshot where the form is missing, but there are several on the site. I don't think it's a problem with the specific forms, but rather a hiccup in the integration between my Squarespace and Jotform accounts. Please help!
Page URL: https://nashvillerep.org/careers -
jherwinReplied on May 29, 2019 at 5:14 PM
I tested your webpage in chrome, firefox, edge browser, and opera. However, I was not able to replicate the issue you mentioned. Every time I load your webpage the embedded form is showing. Could you please try to clear your browser cache and cookies? That may work.
Guide: Clear your web browser's cache, cookies, and history
Please give it a try and let us know if the issue persists on your end.