What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trouble with PayPal processing

    Asked by montclaircoop on March 22, 2011 at 01:43 PM

    Hi. We've received reports of problems submitting forms with PayPal processing. While it appears to work for some, we have 2 pending submissions from 3 days ago that did not go through, and I received a call today from someone who said that, after pressing submit, they saw only a partically filled gray rectangle on the form instead of the PayPal payment page.

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    JotForm Support

    Answered by liyam on March 23, 2011 at 07:07 AM


    Were the two pending submissions completed and already paid thru Paypal?  I have tested the form and it went thru the Paypal page properly.  This may have been an unproperly loaded page due to internet connectivity.

    You may ask them to try to make an order again.