What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Overcharge for JotForm Premium Monthly autorenew - $9.95 and discontinue premium monthly

    Asked by lcmsbbnc on February 22, 2013 at 12:31 PM

    Hello -

    Our Account lcmsbbnc autonrewed on 2/21/13 for $9.95.  The Order ID: INT130221-3601-57922B is provided for reference.

    Today we upgraded to JotForm Economy Monthly.

    Please refund $9.95 for 2/21/13 and discontinue the $9.95 monthly charges.

    Thank you,

    Donna Sweet

  • Profile Image

    Answered by moonzkie on February 22, 2013 at 01:07 PM

    Hi,

    I have cancelled your Premium subscription and refunded the payment that was made on February 21, 2013 with the order ID: INT130221-3601-57922B

    You should be able to see the refund on your account within 10 days.

    Thank you.