Overcharge for JotForm Premium Monthly autorenew - $9.95 and discontinue premium monthly

  • Profile Image
    lcmsbbnc
    Asked on February 22, 2013 at 12:31 PM

    Hello -

    Our Account lcmsbbnc autonrewed on 2/21/13 for $9.95.  The Order ID: INT130221-3601-57922B is provided for reference.

    Today we upgraded to JotForm Economy Monthly.

    Please refund $9.95 for 2/21/13 and discontinue the $9.95 monthly charges.

    Thank you,

    Donna Sweet

  • Profile Image
    moonzkie
    Answered on February 22, 2013 at 01:07 PM

    Hi,

    I have cancelled your Premium subscription and refunded the payment that was made on February 21, 2013 with the order ID: INT130221-3601-57922B

    You should be able to see the refund on your account within 10 days.

    Thank you.