What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Sending Sensitive Information Via Email Form

    Asked by jasen on March 22, 2011 at 01:59 PM

    Is there a way to have sensitive information not sent via email but have it shown in the database only?

    Example: SSN is collected via form and sent to email and stored in jotform. I don't want that field (SSN) sent via email. All other fields are fine being sent to email.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on March 22, 2011 at 07:59 PM

    Hi Jasen,

    It is possible to exclude certain fields from being sent to email notifications. You can do so by following these instructions:

    1. Go to Setup & Embed > Email Alerts > Notifications

    2. On the Compose Email wizard, find the name of the field that you're using for SSN.

    3. Delete that identifier. In this screenshot, for example, my field's label is SSN and the identifier is {ssn}


    That should do it. You can also click on Test Email to check if it is working correctly.