What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Requirement Issue: Form is showing required warning even when requirements have been met - E-Signature related

    Asked by neuhofel on February 22, 2013 at 12:46 PM

    Giving me this message on the first page no matter what - even when everything is filled and/or ZERO required items on the page? What to do? The only the I changed recently was adding the E-Signature to Page 5. 

    Page URL:
    https://secure.jotform.com/?formID=3031154915

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    Answered by neuhofel on February 22, 2013 at 01:32 PM

    Thought it may be due to conflicts in my conditions, but I deleted them ALL and it is still occuring. 

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    JotForm Support

    Answered by EduardoMendez on February 22, 2013 at 01:37 PM

    Hi there, 

    I was able to reproduce the issue with both a secure version of the form and a none secure version:

    Non-secure: http://screencast.com/t/HKTpJNX0Q

    Secure: http://screencast.com/t/eyQXXceV

    Even on the clone of your form, I was also able to reproduce the issue:

    http://form.jotformpro.com/form/30525335526955?

    On my clone I removed the required fields on the first page, but it will still not let me move to the next page.

    I am submitting this to our dev team for further investigation.

    As soon as there are any news about this, they will update the thread.

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    Answered by neuhofel on February 22, 2013 at 01:38 PM

    I figured it out. It is the new E-SIGNATURE feature I added to Page 5. I removed it and it worked fine. Maybe the E-Signature doesn't recognize the page break(s) and thinks it's on Page 1? Hope you can get this fixed soon.

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    JotForm Support

    Answered by EduardoMendez on February 22, 2013 at 01:56 PM

    Thanks for bringing this to our attention!

    Our dev team will be looking at this issue and should update us as there are any news on the matter.

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    JotForm Support

    Answered by mdikici on February 22, 2013 at 01:56 PM

    It should work properly now, thanks for the feedback.

     

    Regards.

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    Answered by neuhofel on February 22, 2013 at 02:24 PM

    Thanks guys, but it still was giving me the error as of now. Maybe the update will take awhile to take effect? The new E-signature featured is an awesome addition to JotForm, so let's get this figured out!

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    JotForm Support

    Answered by EduardoMendez on February 22, 2013 at 02:35 PM

    @neuhofel

    Our apologies for this.

    It seems the fix has not yet been published.  Please stay tunned as our dev team will update you as soon as it is up and running.